- Please allow 5-10 business days (not including weekends or holidays) for items to ship, excluding preorder items. All orders are shipped via USPS (US Postal Service), Monday through Friday (excluding holidays). A tracking number will be emailed to you once your order is shipped. USA delivery is within 5-10 business days after the order ships. International orders, please allow up to 15-20 business days for your order to arrive after the tracking number is emailed to you. Please also check with your local post office or customs after 10 days as the package may be held there. Longer delays may apply if you did not enter your full and complete shipping address.
- If you have made your payment with an e-check through PayPal, your order will not be shipped until the payment has cleared.
- If you have NOT received a tracking number after 7 business days, please check your junk/spam then email us to inquire about your order. If you have any questions, please contact using the "Contact Us" page or via email at firstname.lastname@example.org. Please include your full name and order number for faster service.
- Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handed through the U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service at www.usps.com, or (800)275-8777.
- If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office regarding any delivery issues, as we would not be able to correct a delivery issue. Delivery issues (including damage, theft, and misdeliveries MUST be handed through the U.S. Postal Service.
- If you have any concerns regarding deliveries, we strongly encourage you to add insurance to your shipments. You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.